Terms of Service

FORGE OS is operated by Ateliersavant Europe SAS, a société par actions simplifiée registered in France (SIRET 912 291 283 00014, VAT FR43912291283), with its registered office at 17 rue du Pré-Bréda, B.P. 60, 51200 Épernay Cedex, France ("we", "us", "our", "Ateliersavant"). These Terms form a binding agreement between you and Ateliersavant.

Where you use FORGE OS in a professional capacity and input personal data relating to third parties — for example supplier contact persons — our Data Processing Addendum (the "DPA") forms part of these Terms and applies to that processing. It constitutes the data-processing agreement required by Article 28 GDPR, under which you are the controller and Ateliersavant is your processor.

In case of conflict between the DPA and the rest of these Terms, the DPA prevails with respect to the processing of that third-party personal data. Accepting these Terms accepts the DPA.

FORGE OS is designed and offered as a business-to-business (B2B) tool for professionals (businesses, sole traders, and individuals acting for purposes relating to their trade, business, craft, or profession).

Unless you tell us otherwise in writing before subscribing, you represent that you are subscribing and using FORGE OS in a professional capacity, and the consumer-specific provisions of these Terms (clearly marked "Consumers only") do not apply to you.

If you are a consumer (an individual acting outside any trade, business, craft, or profession), the provisions marked "Consumers only" apply to you, and nothing in these Terms removes or limits any right you have under mandatory consumer-protection law that cannot lawfully be excluded.

By creating an account or using FORGE OS, you agree to these Terms. If you use the product on behalf of an organization, you confirm you are authorized to bind that organization, and "you" refers to that organization, which is jointly responsible for compliance with these Terms.

If you accept these Terms in a professional capacity, your own purchase, procurement, or supplier terms do not apply to this agreement and are expressly excluded, even if your documents state that they prevail. These Terms (together with any order or plan details and our Privacy Policy) are the entire agreement between us and supersede any prior or conflicting terms.

FORGE OS is a procurement-intelligence workspace that helps you discover suppliers, generate requests for quotation (RFQs), and analyze quotes using artificial intelligence. The product is in active and ongoing development and is provided on an evolving, "best-efforts" basis.

Outputs are decision support only and are not a substitute for your own professional judgment, due diligence, or independent verification. We may, at any time and without liability to you, add, change, suspend, limit, or discontinue any feature, model, integration, credit allowance, or part of the service, and we may impose or change usage limits. We are not obliged to maintain backward compatibility or to preserve any particular feature, output, or stored result.

You are responsible for keeping your credentials secure, for all activity occurring under your account, and for the accuracy, legality, and quality of the data you enter or upload ("your content" — including product briefs, supplier records, RFQs, quotes, and any third-party personal data you submit).

You retain ownership of your content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process your content (a) to provide, secure, maintain, troubleshoot, and operate the service, including transmitting the relevant content to our AI and infrastructure subprocessors to produce the results you request, and (b) in aggregated and/or de-identified form that does not identify you or any individual, to analyse, develop, and improve our products and services. This licence ends when your content is deleted, except for de-identified/aggregated data and copies retained as required by law or held in routine backups.

You represent and warrant that you own or have all rights, consents, and lawful bases necessary to submit your content and to have it processed as described, that your content and its use do not infringe any third party's rights or breach any law, and that you have a lawful basis to provide any third-party personal data (such as supplier contacts) that you input.

We own all rights in the FORGE OS software, models, interfaces, branding, documentation, and underlying intellectual property, and in any feedback you provide (which you assign to us, or licence to us perpetually and royalty-free, so we may use it without restriction).

Paid plans are billed monthly in advance through our payment processor, Stripe, and renew automatically each period until cancelled in accordance with Section 7. Prices are shown in euros and are exclusive of any applicable VAT, sales, or other taxes, which are added where required; where you are a business, you are responsible for any self-assessment or reverse-charge obligations. By subscribing you authorize us (via Stripe) to charge your payment method for the recurring fee and any applicable taxes and to retry failed charges.

If a payment fails or is reversed, we may suspend or restrict paid features immediately and, after a reasonable period, terminate the plan, without refund and without liability. Initiating a chargeback or payment dispute without first contacting us to resolve the issue is a breach of these Terms; we may suspend the account and recover the disputed amount and reasonable costs. We may change plan prices with reasonable advance notice; changes take effect at your next renewal, and continued use after that point constitutes acceptance.

You may cancel at any time from Billing or by contacting us. Cancellation stops the next renewal only; it does not retroactively cancel the current period. Your plan remains active until the end of the current paid period, after which it reverts to any free tier we then offer.

To the maximum extent permitted by law, all fees are non-refundable. In particular, and except where a mandatory consumer right (Section 8) or an express written commitment by us requires otherwise, we do not provide refunds or credits, in whole or in part, for: unused time within a billing period; unused, expired, or forfeited credits; downgrades; voluntary cancellation; periods of suspension or termination for breach; service changes, limitations, or discontinuation; downtime or unavailability; or your dissatisfaction with AI-generated output or results. Fees already due remain payable.

This Section applies only to consumers as defined in Section 2 and does not apply to professional/B2B customers, who have no right of withdrawal.

If you are a consumer in the EU, you ordinarily have 14 days to withdraw from a distance contract. Because FORGE OS is digital content/service supplied immediately, by starting to use a paid plan within that period you (i) expressly request that we begin performance immediately, and (ii) acknowledge that you thereby lose your right of withdrawal once the service has been fully performed, and that for any portion already supplied before you withdraw you will be charged on a pro-rata basis. Nothing in this Section removes any mandatory consumer right that cannot lawfully be waived.

Paid plans include a monthly allowance of sourcing runs ("credits"). A credit is consumed when you start an AI sourcing run, whether or not you find the result useful. Credits have no cash value, are not property, are not transferable, and are not redeemable for money. Unused monthly credits expire at the end of each billing period unless your plan expressly provides otherwise (e.g. rollover or purchased credit packs, which carry their own expiry and remain non-refundable). On any cancellation, downgrade, suspension, or termination, all unused credits are forfeited immediately without compensation. We may change credit allowances, pricing, and rules prospectively.

You must not use FORGE OS to break the law, infringe any person's rights, send unlawful, deceptive, or unsolicited bulk messaging, harvest data unlawfully, upload malware, circumvent access controls or usage limits, resell or provide the service to third parties without our consent, use it to build a competing product, or attempt to disrupt, probe, scrape, or reverse-engineer the service or its underlying models.

You are solely responsible for all communications you send through or originate from the product (including RFQs and emails sent via any connected mailbox), for obtaining any required consents from recipients, and for complying with all applicable anti-spam, e-privacy, communications, export, and data-protection laws. We may set sending limits and may scan for abuse. We may suspend or terminate accounts that breach this Section, immediately and without notice or refund where we reasonably consider it necessary.

Sourcing analysis, RFQ drafts, supplier suggestions, and quote summaries are generated by artificial intelligence and may be inaccurate, incomplete, outdated, biased, or entirely fabricated ("hallucinated"). They are not professional, legal, financial, procurement, or other advice.

You must independently review, verify, and validate all output before relying on or acting on it. We make no warranty that AI-generated content is accurate, complete, current, non-infringing, or fit for any purpose, and you are solely responsible for any procurement, supplier, contractual, or other decision you make on the basis of output. AI features depend on third-party model providers and may be changed, degraded, or withdrawn at any time.

FORGE OS is only a software tool. We are not a party to, and have no responsibility for, any dealing, negotiation, contract, payment, delivery, or dispute between you and any supplier, buyer, or other third party, whether or not introduced or facilitated through the product. We do not verify, endorse, or guarantee any supplier, quote, price, certification, or counterparty, and we are not responsible for their acts, omissions, solvency, quality, or compliance.

The service relies on third-party providers (including Anthropic, Supabase, Vercel, Stripe, and — if you connect them — Google/Gmail and Sheets). Your use of those integrations is subject to their terms, and we are not liable for the acts, omissions, outages, suspensions, changes, security incidents, or discontinuation of any third-party service.

The service is provided "as is" and "as available", and — to the maximum extent permitted by law — without warranties or conditions of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, title, and non-infringement. We do not warrant that the service will be uninterrupted, timely, secure, error-free, or free of data loss, that defects will be corrected, or that any particular result, availability, or output will be achieved. You acknowledge the product is in active development and may contain bugs and incomplete features.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation (dol), for gross negligence or wilful misconduct (faute lourde ou dolosive), for death or personal injury caused by negligence, or any other liability that mandatory law prohibits us from excluding.

Subject to the paragraph above, to the maximum extent permitted by law:

(a) we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, nor for any loss of profits, revenue, business, contracts, anticipated savings, opportunity, goodwill or reputation, procurement or supplier losses, costs of substitute services, or loss of or damage to data, in each case however arising, even if we were advised of the possibility and even if a stated remedy fails of its essential purpose; and

(b) our total aggregate liability arising out of or relating to the service and these Terms, whether in contract, tort (including negligence), statute, or otherwise, will not exceed the lower of (i) the total fees you actually paid to us for the service in the three (3) months immediately preceding the event giving rise to the claim, or (ii) one hundred euros (€100).

These limitations apply in the aggregate across all claims, allocate risk between the parties, are reflected in our pricing, and survive termination. Consumers only: if you are a consumer, the limitations in this Section apply only to the extent permitted by the mandatory consumer law applicable to you, and your statutory remedies are unaffected.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Ateliersavant and its officers, employees, and subprocessors from and against any third-party claim, demand, proceeding, loss, liability, damage, fine, or cost (including reasonable legal fees) arising out of or relating to: (a) your content; (b)communications you send or originate through the product (including RFQs and any anti-spam, e-privacy, or data-protection breach); (c) your breach of these Terms or of any law; (d) your infringement or misappropriation of any third party's rights; or (e)your decisions or dealings with suppliers or other third parties. (This Section does not apply to consumers to the extent prohibited by mandatory law.)

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, epidemics, governmental action, failures or outages of the internet, hosting, telecommunications, power, payment processors, AI providers, or other third-party services, cyber-attacks, or denial-of-service events.

We may suspend or terminate your access immediately and without liability if you breach these Terms, fail to pay, initiate a wrongful chargeback, create legal, security, or reputational risk, or if required to protect the service, other users, or any third party, or to comply with law. We may also terminate for convenience on reasonable notice. No suspension or termination entitles you to any refund or credit. Sections that by their nature should survive termination (including Sections 5–7, 9–18, and 20–21) survive.

On termination you are responsible for exporting your content beforehand; after a reasonable grace period we may delete it, and we are not liable for content lost as a result. We have no obligation to retain your content after termination except as required by law or our Privacy Policy.

Professional/B2B customers: to the fullest extent permitted by Article 2254 of the French Civil Code, any claim arising out of or relating to the service or these Terms must be brought within twelve (12) months after the cause of action arose, failing which it is permanently barred. Consumers only: statutory limitation periods apply and are not shortened by this Section.

We may update these Terms as the product evolves. Material changes will be reflected by the "Last updated" date above and, where appropriate, notified to you in advance. Changes take effect at the stated effective date, and continued use of the service after that date constitutes acceptance. If you do not agree to a change, your remedy is to stop using the service and cancel before the change takes effect. (Consumers only: where mandatory law requires, you may reject changes that materially affect you and terminate without penalty.)

We may assign or transfer these Terms or our rights and obligations, in whole or in part (including in connection with a merger, acquisition, reorganization, or sale of assets), without your consent. You may not assign these Terms without our prior written consent. If any provision is held invalid or unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions remain in full force; the parties intend that any limitation of liability or disclaimer be given the maximum effect permitted by law. Our failure to enforce any provision is not a waiver. Notices to you may be given in-product or by email to your account address; notices to us must be sent to the address in Section 22.

These Terms are governed by French law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

Professional/B2B customers: the parties will first attempt to resolve any dispute amicably; failing resolution within 30 days, the courts within the jurisdiction of the Tribunal de commerce de Reims have exclusive jurisdiction.

Consumers only: you retain the protection of the mandatory provisions and competent courts of your country of residence, and you may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Ateliersavant Europe SAS — 17 rue du Pré-Bréda, B.P. 60, 51200 Épernay Cedex, France. Questions about these Terms? Email inquiries@ateliersavant.com.